AS LHV: Annika Goroško appointed Head of Retail Banking at LHV
As of this week, Annika Goroško, who has more than 15 years of experience in the banking sector, took up the position of Head of Retail Banking at LHV.
LHV Pank has clearly stated its goal of becoming Estonia’s largest bank within ten years. According to Kadri Kiisel, Chairman of the Board of LHV, Annika’s experience and ambition will support the achievement of LHV’s goals and help reach new heights.
“Retail banking is clearly one of the most important areas for banks, because precisely day-to-day banking and customer service are the factors that build reputation and trust between a bank and its customers. Annika has extensive knowledge and experience of the financial industry, has witnessed the rapid development of the banking industry and has a good understanding of changing customer expectations over time. Our goal is to always be two steps ahead of our competitors, positively surprise our customers and move them forward in their financial affairs, and all this with the best LHV service,” said Kiisel.
“It has been fascinating to see from behind the scenes how quickly LHV has grown. It’s not easy to differentiate in retail banking, which means more everyday banking products and services for your customers. However, LHV has always stood out for its high level of customer service, innovation and simplicity – values also appreciated by our customers,” said Annika Goroško, the new Head of Retail Banking at LHV.
“Banking products and customers have their own life cycle. It is very important that as a bank we meet our customers’ expectations and be there with the right product and offer when they need it – whether they are buying a new home or embarking on a new opportunity. of investment. Customers want to see the Bank as a partner ready to think along with them and offer them the best overall solutions, and that’s exactly what we want to do at LHV,” Goroško added.
Annika graduated from Tallinn University of Technology with a degree in economics and majored in national economics and worked in customer service, IT and marketing. Annika joins LHV from Swedbank, where she managed the Baltic business card portfolio for the past few years.
The development of banking channels, service and support for customers, sales, financing for individuals and small and medium-sized enterprises as well as the offer of investment services are part of LHV Retail Banking.
LHV Group is the largest domestic financial group and capital provider in Estonia. The main subsidiaries of the LHV group are LHV Pank, LHV Varahaldus and LHV Kindlustus. The Group employs more than 820 people. As of August, LHV’s banking services are used by 359,000 customers, the pension funds managed by LHV have 132,000 active customers and LHV Kindlestus protects a total of 149,000 customers. LHV’s UK branch provides banking infrastructure to 200 international financial services companies, through which LHV’s payment services reach customers worldwide.