BMO Wins First JD Power Ranking for Personal Banking Advice

TORONTO, June 30, 2022 /CNW/ – BMO Financial Group today announced that it was ranked #1 in customer satisfaction for retail banking advice in JD Power 2022 Canadian Retail Banking Advisor Satisfaction Study, regain the top spot among Canada’s largest banks. The study analyzes direct feedback from thousands of retail banking customers across Canada.

In this year’s study, BMO earned top marks in categories demonstrating its continued commitment to helping customers achieve real financial progress, including clarity of advice and focus on customer needs.

“Thank you to our clients for recognizing BMO’s financial advice as the best in Canada. We work hard to help our customers progress financially through personalized conversations and insightful experiences in our personal banking channels, as evidenced by the JD Power 2022 Canada Retail Banking Advice Satisfaction Study Award,” said Erminia (Ernie) Johannson, Group Head, North American Personal and Business Banking, BMO Financial Group. “Each member of the BMO team puts our customers at the forefront of everything we do, providing exceptional advice and solutions and sparking dialogue that will help them achieve their financial goals. I couldn’t be prouder of the incredible team at BMO who work hard every day to strengthen the customer relationships that led to this recognition.”

The 2022 Canadian Retail Banking Advice Satisfaction Study includes responses from 2,351 retail banking customers in Canada who received advice or guidance from their primary bank in the past 12 months. The study was conducted in January and February 2022.

To learn more about BMO Personal Banking, visit

For more information about JD Power, visit

About BMO Financial Group

Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $1.04 trillion as of April 30, 2022 and a diverse and highly engaged team of employees, BMO offers a wide range of personal and commercial banking, wealth management and investment banking products and services. investment to more than 12 million customers and leads through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.

SOURCE BMO Financial Group


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