Capital Bank to Deploy Humanoid Robot “Pepper” for Retail Banking in Jordan

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Capital Bank chose Proven Solution to deploy Pepper, a social humanoid robot, within its retail banking team. This association also marks the first time that a bank in Jordan has integrated an AI-enabled robot in its main branches to improve the customer experience.

With the project, Proven Solution and Capital Bank will harness the potential of AI-based robotic solutions to help a range of banking verticals that will ultimately drive key business goals. Pepper, armed with PRoMS technology, will assist customers by providing support and information related to banking services. Pepper’s multilingual feature will allow customers to access support in English and Arabic.

“Capital Bank is transforming its banking operations to improve the customer experience. Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increasing the level of quality of service for clients. We are excited to see Capital Bank adopt our technologies and are honored to facilitate this experience for their clients, ”said Zaid Al Mashari, CEO of Proven Arabia Group.

“Capital Bank’s introduction of this first-of-its-kind innovative technology in the Jordanian banking sector aims to provide our customers with the most advanced banking services that add tremendous value to their daily banking transactions and meet their ever-increasing expectations. Capital Bank has made giant strides in implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform the banking sector in Jordan. commented Mohammed Othman, Head of Personal Banking Services at Capital Bank.

Capital Bank plans to feature Pepper at its promotional events. The bank has deployed four robots in its key branches, to interact with customers and assist them during their branch visits, thereby reducing wait times and improving the overall user experience through the benefits of automation.

Meanwhile, the first fully integrated, cloud-native cash management platform powered by microservices and open banking APIs for banks in the Middle East and North Africa was launched in the United Arab Emirates.

Intellect Global Transaction Banking (iGTB) recently announced its completely redesigned digital banking on a cloud platform.

Read: Launch of the world’s first cloud native platform for banks in UAE

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