CIBC Recognized for Exceptional Customer Experience in Middle Market and Retail Banking for Second Consecutive Year

CHICAGO, October 24, 2022 /PRNewswire/ – CIBC announced today that it has been recognized by the Greenwich Coalition as a Leader in Middle Market Customer Experience and Retail Banking for the second consecutive year. The company, one of the world’s leading providers of financial services industry benchmarking, analysis and strategic insights, recognizes financial services leaders who have excelled in customer satisfaction and retention and creating an environment that makes it easy for the customer to do business.

“Our relationships with our customers are a key differentiator for us and we pride ourselves that our customers like and appreciate everything we do,” says Michael G. Capatides, Senior Executive Vice President and Group Head, US Region. “We appreciate the trust our customers place in us. This award further demonstrates our focus on helping our customers achieve their ambitions.”

This is the third time CIBC has been recognized by the Greenwich Coalition for its customer-focused approach to middle market and retail banking. The Bank has already been recognized for these capacities in 2021 and 2019, and did not participate in 2020 due to the COVID-19 pandemic.

The Coalition Greenwich CX 2022 awards are based on the following criteria:

  • General satisfaction
  • Likelihood to recommend
  • The ease of doing business

Awards are given to banks whose performance exceeds an industry benchmark by more than a specified margin. This specified margin is based on data from the Greenwich Associates Commercial Banking study. In commercial and corporate banking, ongoing conversations with more than 30,000 key business decision makers (treasurers, CFOs and CEOs) provide the solid benchmark. The Retail Banking benchmark is based on the Coalition Greenwich 2021 Retail Banking study of nearly 50,000 retail banking customers.

About CIBC

CIBC is a leading North American financial institution with 13 million personal, commercial, public sector and institutional banking customers. CIBC offers a full range of advice, solutions and services in United Stateson the other side Canada and around the world. In the United States, CIBC UNITED STATES provides business banking, personal and personal banking, and small business banking solutions, and CIBC Private Wealth Management provides investment management, wealth strategies, and wealth planning services. Visit us at

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