South Korean commercial banks open video viewing windows


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This photo provided by KB Kookmin Bank shows a model demonstrating the lender’s video consultation service.

SEOUL, December 14 (Korea Bizwire)South Korea’s leading commercial banks have launched a series of video consultation windows, allowing customers to enjoy a variety of banking services through video consultations with banking specialists.

Bank Woori opened its “digital desk” video consultation window on Monday.

For those who visit the bank’s branches, the digital kiosk video viewing specialists provide financial services such as new deposits, savings accounts and credit loans that have been restricted to a face-to-face channel. .

The lender said that since video viewing specialists verify users’ faces and IDs, the digital office service ensures a high level of security.

On the same day, KB Kookmin Bank also launched the “KB video consultation service”.

After going through non-face-to-face real name verification procedures, including capturing ID card images and confirming passwords, users can sign up or get a consultation for new filings. or savings accounts.

The “KB video consultation service” was first introduced in five branches that are often occupied by customers.

KB Kookmin Bank plans to expand the service’s coverage to make video viewing available online, including the company’s website and smart device apps.

Kevin Lee ([email protected])


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